General Information
This service is provided by PRET-A-PORTRAIT LLC The company’s principal address is 565 Sabal Palm Road, Miami FL US 33137
When you buy an item or service from www.pret-a-portrait-usa.com the following Terms & Conditions apply. These terms do not affect your statutory rights under Florida State Law.
Your contract for purchases made through www.pret-a-portrait-usa.com is with PRET-A-PORTRAIT LLC and you undertake that all goods ordered by you are for your own private and domestic use only and are not for publication or re-sale.
You warrant that all details you provide for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card or cheque book you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You warrant that you are buying pictures of yourself or of your own friends and family, and that where you are not the subject, or parent or guardian of the subject, that you have the subject or the subject’s legal parent or guardian’s consent to do so. In addition, you warrant that there is no moral or legal reason why you should not be viewing or purchasing the pictures.
All details you provide for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that you are happy for us to use email as the primary means of communicating with you.
Cancellations & amendments
We will do our best to accommodate any requests for order amendments or cancellations, provided that they reach us before we have started processing the order. Once we have started work on an order we cannot promise to accommodate any such requests and where any such requests are accommodated we reserve the right to make an appropriate charge.
Please note that the time between an order being placed and work commencing will vary according to our workload, but will often be less than 24 hours. If you want to cancel or amend an order, please contact us as a matter of urgency.
Copyright
PRET-A-PORTRAIT LLC owns the copyright in all the pictures it takes, except where copyright in a picture, or set of pictures, is specifically re-assigned in a written agreement. Unauthorised reproduction of any images without permission is strictly prohibited.
Customers who buy JPEGS will be granted permission to use these in any way they choose, provided it is solely for their own personal and private use. This permission specifically excludes the use of these images for any business or commercial purposes or for publication or broadcast without separate and specific consent.
These terms are covered in and supported by the Copyright Act of 1976
Customer Service
PRET-A-PORTRAIT LLC aims to provide excellent customer service in everything it does and to operate in a completely transparent, fair and reasonable way at all times. We try to strike the right balance between meeting the needs and demands of our customers with what is practical and reasonable from a commercial perspective. If there is ever anything that you would like to discuss please let us know.
Earlybird deadlines
Many, but not all, customers will be offered a discount for orders placed before a specified date – the EARLYBIRD DEADLINE or EARLYBIRD DATE. This date will be clearly visible on the website when you view your pictures, and on your viewing card or paperwork
We reserve the right to extend the discount in exceptional circumstances, but this is not guaranteed and is solely at our discretion.
Faulty or damaged goods
In the unlikely event that you receive goods which are not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order, please advise us within 10 days of the despatch date. We will normally be happy to make good any shortage or replace or repair any damaged or defective goods, but reserve the right to satisfy ourselves that any such claim is legitimate and may require any damaged or faulty goods to be returned. This provision does not affect your statutory rights.
